Effective Date: February 1, 2026
Last Updated: February 1, 2026
Serenity Healing & Wellness ("Serenity Healing," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website serenityhealing.website or utilize the services at our addiction treatment center located at 13328 Woodruff Ave, Downey, CA 90242.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name, email address, phone number, and mailing address
- Insurance information and policy details
- Date of birth and demographic information
- Emergency contact information
Health Information
- Medical history and treatment records
- Substance use history
- Mental health assessments
- Treatment plans and progress notes
Website Usage Information
- IP address and browser type
- Pages visited and time spent on site
- Referring website or search terms
- Device type and operating system
2. How We Collect Information
- Directly from you: When you call our facility, submit inquiries, or complete intake forms
- During treatment: Through clinical assessments, therapy sessions, and medical evaluations at our Downey treatment center
- Automatically: Through cookies and similar technologies when you browse our website
- From third parties: Insurance providers, referring physicians, or authorized family members
3. How We Use Your Information
We use collected information to:
- Provide addiction treatment and clinical care at our facility
- Process insurance claims and verify coverage
- Communicate with you about your treatment or inquiries
- Improve our website and treatment programs
- Comply with legal and regulatory requirements
- Coordinate care with authorized healthcare providers
- Send follow-up and aftercare communications (with consent)
4. HIPAA Compliance
Serenity Healing & Wellness complies fully with the Health Insurance Portability and Accountability Act (HIPAA) and 42 CFR Part 2 regulations governing the confidentiality of substance use disorder patient records.
Protected Health Information (PHI)
Your health information is classified as Protected Health Information under HIPAA. We implement strict administrative, physical, and technical safeguards to protect your PHI, including:
- Encrypted electronic health records
- Secure, access-controlled physical records at our Downey facility
- Staff training on HIPAA compliance and patient confidentiality
- Business Associate Agreements with all third-party vendors
Your Rights Under HIPAA
- Right to Access: You may request copies of your medical records
- Right to Amend: You may request corrections to your health records
- Right to Restrict: You may request restrictions on certain uses of your PHI
- Right to Confidential Communication: You may request that we communicate with you through specific channels
- Right to Accounting: You may request a list of certain disclosures of your PHI
- Right to Revoke Authorization: You may revoke any previously granted authorization at any time
42 CFR Part 2 Protections
As a substance use disorder treatment provider, your records at Serenity Healing receive additional federal protections under 42 CFR Part 2. Your substance use disorder treatment records cannot be disclosed without your written consent except in limited circumstances as permitted by law.
5. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Treatment coordination: With healthcare providers involved in your care (with authorization)
- Insurance processing: With your insurance company for billing and coverage verification
- Legal requirements: When required by law, court order, or regulatory bodies
- Safety: To prevent imminent harm to you or others, as permitted by law
- Business operations: With service providers who assist our operations under strict confidentiality agreements
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve website functionality and user experience
You may disable cookies through your browser settings. However, some website features may not function properly without cookies.
Analytics
We may use analytics services to understand how visitors interact with our website. These services collect information anonymously and report trends without identifying individual visitors.
7. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- SSL/TLS encryption for data transmission
- Secure server infrastructure with regular security audits
- Access controls limiting data access to authorized personnel
- Regular staff training on data protection and privacy
- Incident response procedures for potential data breaches
8. Your Rights (California Residents)
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have additional rights:
- Right to Know: What personal information we collect and how it is used
- Right to Delete: Request deletion of your personal information (subject to legal exceptions)
- Right to Opt-Out: Of the sale of personal information (we do not sell your data)
- Right to Non-Discrimination: For exercising your privacy rights
Note: HIPAA-covered health information is exempt from CCPA/CPRA requirements but remains protected under HIPAA.
9. Children's Privacy
Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. Treatment services for minors are coordinated through parent or legal guardian consent.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.
12. Contact Us About Privacy
If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your information is handled, please contact us:
Serenity Healing & Wellness
Privacy Officer
13328 Woodruff Ave, Downey, CA 90242
Phone: (562) 319-2005
Email: [email protected]
Your inquiry will be handled confidentially and in accordance with all applicable privacy laws.