Our Admissions Process
Getting started at Serenity Healing is straightforward and confidential. Our admissions team in Downey, CA walks you through each step so you can focus on what matters most — your recovery.
Step 1 — Initial Call
Call our admissions team at (562) 319-2005 for a free, confidential conversation. We will listen to your situation, answer your questions, and discuss treatment options that fit your needs. This call is available 24/7 and carries no obligation.
Step 2 — Clinical Assessment
A licensed clinician conducts a thorough evaluation of your physical health, substance use history, mental health, and personal circumstances. This assessment ensures we create a treatment plan tailored specifically to your recovery goals at our Downey, CA facility.
Step 3 — Insurance Verification
Our team handles all insurance verification on your behalf. We work with major providers including Aetna, Blue Cross Blue Shield, Cigna, United Healthcare, Humana, Magellan, Tricare, Medicare, and Medicaid. We will clearly explain your coverage and any out-of-pocket costs before admission.
Step 4 — Admission
Once everything is confirmed, we coordinate your arrival at Serenity Healing in Downey, CA. In many cases, same-day or next-day admission is available. Our team will greet you, complete your intake, and help you settle into your new environment comfortably.
What to Expect
When you arrive at Serenity Healing, you will be welcomed by our clinical and support staff who will guide you through orientation. During your first 24-48 hours, you will receive a medical evaluation, meet your treatment team, and become familiar with the facility and daily schedule.
Our Downey, CA campus is designed to provide a safe, supportive environment where you can focus entirely on healing. From private rooms to our meditation garden, every detail supports your recovery journey.
- Warm welcome and facility tour
- Comprehensive medical and psychological evaluation
- Introduction to your clinical team
- Personalized treatment plan development
- Orientation to facility amenities and daily schedule
What to Bring
Packing for treatment at Serenity Healing does not need to be stressful. Below is a guide to help you prepare for your stay at our Downey, CA facility.
Clothing & Personal Items
- Comfortable clothing for 5-7 days
- Pajamas and undergarments
- Comfortable shoes and sandals
- Light jacket or sweater
- Workout or yoga-appropriate attire
- Personal hygiene items (toothbrush, shampoo, etc.)
Important Documents
- Photo identification (driver's license or state ID)
- Insurance card
- List of current medications with dosages
- Prescribed medications in original packaging
- Emergency contact information
- Any relevant medical records
Items to Leave Home
- Valuables and excessive cash
- Laptops, tablets, and gaming devices
- Weapons or sharp objects
- Over-the-counter medications (provided by facility)
- Any substances or paraphernalia
- Clothing with drug or alcohol references
Guidance for Families
If your loved one is struggling with addiction, we understand the worry and uncertainty you are experiencing. The admissions team at Serenity Healing is here to support your entire family through this process.
You can call us at (562) 319-2005 to discuss your concerns, even if your family member has not yet agreed to treatment. Our staff can offer guidance on how to approach the conversation and what to expect during the treatment process.
- Confidential family consultations available
- Guidance on intervention approaches
- Family therapy sessions during treatment
- Weekend visitation at our Downey, CA campus
- Educational resources about addiction and recovery
- Alumni family support programming
We Work With Your Insurance
Serenity Healing accepts most major insurance plans. Our admissions team handles the entire verification process so you can focus on getting the help you need, not paperwork.
Verify Your Insurance Today
Not sure if your plan is covered? Our admissions team will verify your benefits within minutes at no cost to you. Call now for a free, confidential insurance check.
Call (562) 319-2005Understanding Your Coverage
Navigating insurance for addiction treatment can feel overwhelming. At Serenity Healing, we simplify the process by working directly with your insurance provider to determine:
- Whether your specific plan covers addiction treatment
- Which levels of care are authorized (detox, residential, PHP, IOP)
- Your deductible and co-pay responsibilities
- The number of treatment days covered
- Whether prior authorization is needed
The Mental Health Parity and Addiction Equity Act requires most insurance plans to cover substance abuse treatment at the same level as other medical conditions. Our team at Serenity Healing in Downey, CA is experienced in maximizing your benefits.
Payment Options
Serenity Healing is committed to making treatment accessible. In addition to insurance, we offer several payment options:
Insurance
We accept 9 major insurance providers and handle all verification and pre-authorization. Most patients pay little to nothing out of pocket for treatment at our Downey, CA facility.
Private Pay
For those paying out of pocket, we offer competitive rates and transparent pricing with no hidden fees. Ask about available discounts for upfront payment.
Payment Plans
Flexible payment plans and financing options are available to help spread the cost of treatment over time. Our financial counselor will work with you to find a manageable solution.
Frequently Asked Questions
Find answers to common questions about treatment at Serenity Healing in Downey, CA. If you do not see your question below, call us at (562) 319-2005 and our team will be happy to help.
At Serenity Healing in Downey, CA, our medically supervised detox program typically lasts 3 to 7 days depending on the substance, duration of use, and individual health factors. Our 24/7 medical staff monitors patients around the clock, and medication-assisted treatment (MAT) is available to help manage withdrawal symptoms safely and comfortably. Call (562) 319-2005 to learn more about our detox program.
Serenity Healing provides comprehensive treatment for a wide range of substance use disorders including alcohol addiction, opioid addiction (heroin, fentanyl, prescription opioids), cocaine, methamphetamine, benzodiazepines, prescription drug misuse, and marijuana dependency. Our clinical team in Downey, CA develops individualized treatment plans for each substance based on best-practice clinical protocols.
Serenity Healing offers flexible residential treatment options of 30, 60, and 90 days at our Downey, CA facility. The length of stay is determined by your clinical team based on your individual assessment, substance history, and treatment goals. Research consistently shows that longer stays are associated with stronger long-term recovery outcomes, and our team will recommend the duration best suited to your needs.
Serenity Healing accepts most major insurance providers including Aetna, Blue Cross Blue Shield, Cigna, United Healthcare, Humana, Magellan, Tricare, Medicare, and Medicaid. Our admissions team will verify your coverage and explain your benefits at no cost to you. Call (562) 319-2005 for a free, confidential insurance verification.
The admissions process at Serenity Healing involves four simple steps. First, call our admissions team at (562) 319-2005 for an initial confidential conversation. Second, a licensed clinician conducts a clinical assessment to understand your needs. Third, we verify your insurance coverage and discuss payment options. Fourth, we coordinate your admission date and welcome you to our Downey, CA facility. In many cases, same-day or next-day admission is available.
Serenity Healing offers scheduled visitation on weekends at our Downey, CA facility. Family involvement is an important part of recovery, and we encourage loved ones to participate in family therapy sessions as well. Our dedicated family visiting area provides a comfortable space for meaningful reconnection. Specific visiting hours and guidelines will be provided upon admission. Contact us at (562) 319-2005 to learn more about our family programming.
At Serenity Healing, phone access is available during limited designated hours each day. This policy helps patients focus fully on their recovery while still maintaining important connections with family and loved ones. Our clinical team in Downey, CA will provide specific phone schedule details during your orientation on the first day.
When arriving at Serenity Healing in Downey, CA, we recommend bringing comfortable clothing for 5-7 days, personal hygiene items, any prescribed medications in their original packaging, your photo ID, insurance card, and emergency contact information. Avoid bringing valuables, electronics beyond a basic phone, or any prohibited items. A complete packing list is provided to you after your admission is confirmed.
Yes, Serenity Healing specializes in dual diagnosis treatment, addressing both substance use disorders and co-occurring mental health conditions such as depression, anxiety, PTSD, and bipolar disorder simultaneously. Our integrated approach at our Downey, CA facility ensures that both conditions are treated together, which research shows provides the best chance of sustained recovery and reduced relapse rates.
Serenity Healing in Downey, CA provides a comfortable, healing environment with premium amenities including private rooms, gourmet meals prepared by our culinary team, a fully equipped fitness center, yoga studio, meditation garden, swimming pool, recreation room, art therapy room, and a dedicated family visiting area. These amenities support holistic wellness and make the treatment experience as comfortable as possible.
At Serenity Healing, our Partial Hospitalization Program (PHP) runs 2 to 4 weeks with structured daily programming 5-6 days per week, making it ideal for those stepping down from residential care. Our Intensive Outpatient Program (IOP) runs 8 to 12 weeks with sessions 3-5 days per week, allowing patients to begin reintegrating into their daily lives while continuing treatment. Both programs are available at our Downey, CA location and include individual therapy, group sessions, and holistic activities.
Serenity Healing provides comprehensive aftercare planning well before you complete your program at our Downey, CA facility. Your aftercare plan includes connections to local support groups and 12-step meetings, sober living referrals, ongoing outpatient therapy recommendations, alumni programming, and a personalized relapse prevention plan. Our team remains available as a resource throughout your continued recovery journey.
Pets are not permitted at the Serenity Healing facility in Downey, CA. We recommend arranging care for your pets with a trusted family member, friend, or boarding facility before entering treatment. If you need additional time to make these arrangements, our admissions team at (562) 319-2005 can help coordinate your admission date accordingly so you have peace of mind.
Serenity Healing in Downey, CA offers several payment options for patients without insurance, including private pay, flexible payment plans, sliding scale fees based on financial need, and financing options through third-party providers. Our admissions team is committed to helping you access the treatment you need regardless of your financial situation. Call (562) 319-2005 to discuss your options with our financial counselor.
Absolutely. All assessments, conversations, and treatment records at Serenity Healing are fully confidential and protected under federal HIPAA regulations and 42 CFR Part 2 substance abuse confidentiality laws. Your privacy is our priority from the very first call to our Downey, CA admissions team. No information will be shared with anyone without your written consent. Call (562) 319-2005 to speak confidentially with an admissions counselor.
A typical day at Serenity Healing in Downey, CA begins with morning wellness activities such as yoga in our yoga studio or meditation in our meditation garden. The day continues with individual therapy sessions, group therapy, evidence-based workshops, and recreational activities including use of our fitness center and swimming pool. Gourmet meals are provided throughout the day. Evenings include reflection time, support group meetings, and relaxation in the recreation room. The structured schedule builds healthy routines while addressing the root causes of addiction.
Yes, family involvement is strongly encouraged at Serenity Healing. We offer family therapy sessions, educational workshops for loved ones, and scheduled weekend visitation at our Downey, CA facility. Our family visiting area provides a comfortable space for reconnection and healing. We believe that repairing family relationships and building a strong support network is a key component of lasting recovery from addiction.
Serenity Healing in Downey, CA offers a comprehensive range of evidence-based therapies including cognitive behavioral therapy (CBT), dialectical behavior therapy (DBT), trauma-informed care, EMDR, motivational interviewing, group therapy, individual counseling, family therapy, and art therapy in our dedicated art therapy room. We also integrate holistic approaches like yoga in our yoga studio, meditation in our meditation garden, and fitness programming in our gym to support whole-person healing.
In many cases, Serenity Healing can arrange same-day or next-day admission at our Downey, CA facility. Once you call (562) 319-2005, our admissions team will complete your clinical assessment and insurance verification as quickly as possible, often within the same phone call. We understand that the decision to seek help is time-sensitive, and we work to remove every barrier between you and the treatment you need.
Yes, Serenity Healing offers medication-assisted treatment (MAT) at our Downey, CA facility. MAT combines FDA-approved medications such as Suboxone, Vivitrol, and naltrexone with counseling and behavioral therapies to treat opioid and alcohol use disorders. Our medical staff supervises all medication protocols 24/7 to ensure patient safety and comfort throughout every stage of recovery. Call (562) 319-2005 to discuss whether MAT may be right for you.